Frequently Asked Questions

We offer a range of handmade Cashmere products, including Cardigan's, shawls, ponchos, sweaters, Muffler, stole, cape shawl and cap crafted by differently-abled individuals, marginalized individuals and single mothers.

Our products are made by specially abled individuals, marginalized individuals and single mothers, who are empowered through our organization to gain financial independence and showcase their talents.

Each purchase directly contributes to the livelihood of our artisans, providing them with a sustainable income and the opportunity to support their families.

Yes, we are committed to ethical sourcing and sustainability. Our materials are responsibly sourced, ensuring animal cruelty-free practices. We also follow fair trade principles, providing fair wages and safe working conditions for artisans, while our production processes minimize environmental impact.

Each product page includes a story about the artisan who created it, offering a glimpse into their lives, challenges, and the inspiration behind their work.

You can support us by sharing our website with your network, contributing to our cause. Every bit of help makes a difference.

Yes, we ship our products worldwide. Shipping rates and delivery times may vary depending on your location.

We strive to ensure you are completely satisfied with your purchase. While we do not offer returns, we are happy to provide exchanges if you encounter any issues with your order. For international customers, please contact us within 24 hours after receiving product and return the item within 15 days. For national customers, contact us within 24 hours after receiving the product and return the item within 7 days. We will assist you with the exchange process.

Yes, we offer gift wrapping and the option to include a custom message with your purchase. This service can be added at checkout.

We accept major credit cards, including Visa, MasterCard, G Pay, WeChat Pay, AliPay, Brick Pal and The Bank of London and IDFC First Bank.

Yes, you can track your order. After your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your order.

To keep your Yes Helping Hand Products looking their best, we recommend following the care instructions provided on the product label. In general, gentle hand washing with cold water or dry cleaning. Avoid wringing or twisting the fabric to preserve its delicate texture. Lay flat to dry and store in a cool, dry place.

You can reach us through the Contact section located in the footer. There, you'll find our email address and phone number. We're here to assist you with any inquiries!