Frequently Asked Questions

We offer a wide range of handcrafted cashmere and wool products for both men and women, including sweaters, cardigans, shawls, ponchos, cape shawls, stoles, mufflers, blankets, robes, jackets, gloves, leg warmers, caps, and other accessories, all handmade in Nepal by our skilled artisans.
In addition to clothing and accessories, we also have handmade paintings, traditional carpets, and other handmade products available in our store.

Every Yes Helping Hand product is handcrafted using Grade A Himalayan cashmere or premium Himalayan sheep wool, sourced directly from the high-altitude regions of Nepal (27,00m+). Our products are made using traditional techniques, such as hand-spinning, natural dyeing with plant-based dyes, and handloom weaving, passed down through generations. Beyond the craftsmanship, each purchase supports a meaningful social mission: empowering people with disabilities, single mothers, and marginalized communities in Nepal.

Yes, every product is handcrafted by our trained artisans, including specially-abled individuals, single mothers, and marginalized community members, at our workshops in Pokhara, Nepal. The weaving, knitting, spinning, and dyeing processes are all done by hand using traditional methods. Because each piece is made by hand, slight natural variations in texture, colour, or pattern may occur, this is part of the authentic character of every item.

We use two primary natural fibres:

• Himalayan Cashmere: sourced from Chyangra (Himalayan) goats in the Mustang, Manang, and Dolpo regions. We offer Ultra-Premium Pashmina, Grade A, and Premium Grade cashmere.

• Himalayan Sheep Wool: sourced from shepherds in the high hills and mountain regions of Nepal, ethically sheared during summer. The extreme altitude gives this wool exceptional warmth, durability, and breathability.

All fibres are natural, chemical-free, and processed using traditional methods, including hand-carding, hand-spinning, and natural dyeing.

Yes. Our materials are ethically and responsibly sourced through close partnerships with local herders and farmers in the Himalayan region. Cashmere is seasonally collected during the natural spring molting period, when goats naturally shed their undercoat, without any cutting, pulling, or harm to the animals.

For our wool, we work directly with shepherds who follow traditional and ethical shearing practices during the warmer months. By partnering with these communities, we ensure fair compensation, sustainable sourcing, and responsible practices from raw material to finished product.

Yes. Our traditional hand-processing methods produce a carbon footprint approximately 70% lower than industrial processing. We use zero synthetic chemicals, natural dyes (turmeric, indigo, madder root, walnut hulls, and more), rain-fed grazing, and biodegradable packaging. Sustainability is woven into everything we do, from how we source materials to how we deliver your order.

With proper care, our Himalayan cashmere products can last 10 years or more. Our traditional hand-processing, which takes 14–16 hours per piece compared to the industry average of 4–6 hours, creates stronger, more durable fabric than machine-made alternatives. In fact, quality cashmere becomes softer and more supple with each careful wash.

We offer authentic Grade A Himalayan cashmere at up to 70% less than major luxury brands. This is possible because we source directly from herders and craft every piece in our own workshops, eliminating middlemen and wholesale markups. As a social enterprise rather than a profit-maximising business, we pass those savings on to you while ensuring every artisan and farmer in our supply chain receives a fair wage.

Because every piece is handcrafted, slight natural variations in colour tone, texture, or pattern detail may occur from item to item. These are not defects, they are the signature of an authentic handmade product. If you have specific questions about a product before purchasing, please contact our team, and we will be happy to help.

You can browse our collections by category, Women, Men, Cashmere, and Wool on our website. Each product page includes detailed descriptions, materials, dimensions, and artisan stories. If you need personal guidance, you can reach out to our team via WhatsApp or email, and we will assist you in finding the perfect piece.

Our products are handcrafted by specially-abled individuals, single mothers, and marginalized community members in Nepal, primarily based in Pokhara. Yes Helping Hand was founded in 2011 specifically to create dignified employment and empowerment opportunities for these communities. Since then, we have trained over 800 individuals, and more than 180 artisans are currently active in our programmes.

We are committed to the holistic well-being of every artisan who works with us. Our artisan support includes:

• Accidental Insurance: Every artisan is covered by accidental insurance of up to NPR 5 Lakh (Five Lakh Rupees), ensuring they and their families are protected in the event of an unforeseen incident.

• Free Training: All new artisans receive a comprehensive 6-month skill development programme at no cost to them, covering hand-spinning, weaving, quality control, and finishing techniques.

• Food Allowance: Artisans in training receive a food allowance to support them during their learning period.

• Fair Wages: All artisans receive fair, consistent wages upon completing training and entering employment.

• Skill Advancement: Ongoing training and mentorship are available so artisans can continue to develop their skills and grow professionally.

Every purchase you make directly funds:

• Dignified, sustainable employment for artisans and farmers

• Training programmes for newly enrolled single mothers and differently-abled individuals

• Fair wages that allow artisans to support their families

• Preservation of traditional Himalayan weaving and craftsmanship skills

• Community infrastructure and support for disaster-affected and trafficked women

Yes. You can visit the Artisans section of our website to read individual stories from our makers, their lives, challenges, skills, and what working with Yes Helping Hand means to them.

Yes. Empowering women and marginalised groups is at the very heart of our mission. Yes Helping Hand specifically provides training and employment to single mothers, specially-abled individuals, trafficking survivors, and disaster-affected communities. We believe that access to dignified work is one of the most powerful tools for long-term change.

Our "Each One, Teach One" programme is a signature initiative where our skilled artisans become teachers. Visitors to our Pokhara workshop can learn traditional Nepali crafts, such as weaving on a handloom, directly from our artisans. Every class fee supports education for the children of single mothers and differently-abled individuals. It is a hands-on cultural exchange that creates a meaningful impact for everyone involved.

We are deeply committed to cultural preservation. Our artisans use traditional hand-spinning, natural dyeing, and handloom weaving techniques that have been practiced in Nepal for generations. By incorporating these methods into modern, internationally sought-after designs, we help ensure these skills remain relevant, valued, and passed on to future artisans.

Most ethical brands focus on fair trade or sustainability independently. Yes Helping Hand combines authentic, Grade A Himalayan craftsmanship with a deep social mission targeting the most vulnerable members of Nepali society, specially-abled individuals, single mothers, and marginalised groups. We are not a factory or a middleman, we are the source. From raw fibre to finished product, every step happens within our own ecosystem, ensuring transparency, quality, and genuine impact.

You can support us by:

• Sharing our website and products with friends, family, and social networks

• Following us on Facebook, Instagram, YouTube, and LinkedIn

• Visiting our workshop in Pokhara if you are travelling to Nepal

• Applying for wholesale if you run a retail business

• Subscribing to our newsletter to stay updated on artisan stories and new collections

Yes. We ship internationally to customers around the world. Wherever you are, we can deliver your order to your doorstep.

 Delivery typically takes between 7 to 15 business days, depending on your location and the selected shipping method. You will receive an estimated delivery timeframe when your order is confirmed.

Yes. We offer free worldwide shipping on all orders above $100. For orders below $100, shipping costs are calculated based on your location and order size and will be displayed at checkout.

While we do our best to ensure timely delivery, occasional delays can occur due to customs clearance, local holidays, or logistical factors beyond our control. If your order has not arrived within the estimated timeframe, please contact our customer support team, and we will investigate and assist you promptly.

We are sorry if your order arrives in less-than-perfect condition. Please contact us within 24 hours of receiving your product with photos of the damage. For international customers, the item must be returned within 15 days; for customers within Nepal, within 7 days. Once we receive and review the item, we will arrange an exchange as quickly as possible.

We do not currently offer cash returns or refunds. However, we do offer a hassle-free exchange process to ensure you are completely satisfied with your purchase.

• International customers: Please contact us within 24 hours of receiving your order. The item must be returned to us within 15 days.

• Customers within Nepal: Please contact us within 24 hours of receiving your order. The item must be returned to us within 7 days.

• All items submitted for exchange must be unused, in their original condition, with all tags and original packaging intact.

• Exchanges are subject to product availability. If the item you requested is out of stock, our team will help you choose a suitable alternative.

• Return and re-shipment costs for the exchange are the customer's responsibility.

Please contact our customer support team as soon as possible if you need to cancel an order. Reach us via WhatsApp at +1 713 417 3682 (USA) or +977 9856022008 (Nepal), or email us at [email protected].

Please try again using a different payment method. If the issue persists, contact our customer support team via email, and we will assist you in completing your order.

 You can reach us through any of the following:

• WhatsApp / Call (USA): +1 713 417 3682

• WhatsApp / Call (Nepal): +977 9856022008

• Email: [email protected], [email protected]

• Contact page: yeshelpinghand.com/contact-us

Our team is happy to assist with product questions, orders, shipping, and anything else.

Yes! The Yes Helping Hand app is available for download and offers a better shopping experience on mobile. You can find the download link at yeshelpinghand.com or via the app banner on our website.

Yes. Gift wrapping is available and can be selected at checkout when placing your order, or contact us.

Yes. We welcome wholesale enquiries from retailers, boutiques, and businesses interested in stocking our products. You can directly apply wholesale or contact our team for more information.

Yes, for custom-order enquiries, including specific colours, sizes, or bespoke designs, please contact our team directly via email or WhatsApp. We will do our best to accommodate your request based on artisan availability.

Yes, for custom-order enquiries, including specific colours, sizes, or bespoke designs, please contact our team directly via email or WhatsApp. We will do our best to accommodate your request based on artisan availability.

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